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Frequently Asked Questions

Listed below are answers to the most popular questions we are asked about the Nochex Merchant Account. You may also like to read our Key Features. If you still require further information not mentioned here, you can also try our Help Centre.

Questions

Can I accept International payments?

Yes we can enable your account to accept international payments. You can request international payments when you apply for your account or at any after this by contacting your account manager. We spilt international payments down onto two groups; Safe Western European countries and the rest of the World, this includes countries that are potentially liable to increased fraud.

Please note that requesting international payments may increase you retained balance, especially if you want to receive payments from high risk territories.

Do you accept payments in other currencies?

No, but we allow you to accept payments from overseas cards and the funds you receive will always be in pounds sterling.

What is a retained balance?

This is an amount of money that we require you to always have retained in your account to cover the risk of any chargebacks.

This money is always returned to you within 180 days after you have closed down your Nochex Merchant Account. We have to retain the balance for 180 days because chargebacks can still occur several months after the closure of the account.

What is a chargeback?

A chargeback happens when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. There are many reasons why chargebacks arise but mostly, they are the result of a customer being dissatisfied with their purchase.

Please click here for more information about chargebacks.

How will customers purchases appear on their card statements?

All transactions carried out by Nochex will appear as 'Nochex' on your customers card statements. You should make your customers aware that this will be the case at the time of the transaction.

Do I need to have an Internet Merchant Account (IMA) and a Payment Gateway (PSP) to use the Nochex Merchant Account?

No, a Nochex Merchant Account is a complete, all in one, online payment solution. We look after the whole process for you. This can save you extra money and gives you the added benefit of being able to manage all your payment needs from within one place.

What is the maximum transaction limit?

With a Nochex Merchant Account you can receive instant card payments up to your maximum transaction limit which can be up to 1,000 from both customers and full members of Nochex. Your maximum transaction limit is negotiated during the application process.

In certain circumstances and upon gaining a successful trading history with Nochex, Merchant Account holders may be able to negotiate even higher maximum transaction values.

Can I take orders over the phone?

No, not at this current time, we only provide online payment services, but we are currently looking at this as a future development.

Do you offer a repeat billing functionality?

No, we do not currently offer this at this time.

Which credit and debit cards do you facilitate?

We currently allow you to accept the following credit cards: MasterCard, Visa, Switch, Solo, Visa Debit (Delta) *, Visa Electron, Maestro

* Some older Visa Debit cards may carry the "Delta" logo on the card. They can also be identified by the word "Debit" printed on the front of the card.

Do I need to have a website?

No, but you must have a website that is either fully working, or a near complete, fully functional working version, that is in development and which shows intended products, prices and show a clear indication of how your customers will pay you.

or

If you are applying as an eBay seller, you must have a very significant amount of transactions (usually at least 100) and an overwhelmingly positive feedback score.

or

If you have payment links on other people's websites, forums, blogs emails or other online locations, we must be able to view them so that we can evaluate them.

How do I apply for Nochex Merchant Account?

Applying is quick and easy, you can Apply Now online.

Are there any restrictions to the use of you're a Nochex merchant Account?

There are restrictions as to products/goods/services that we can not accept for our Merchant Account. Please read our Eligibility & Acceptable Use policy to find out more on this.

When will the funds from my sales be credited into my Nochex account?

As soon as a sale has been confirmed, the funds are deposited immedietly into your Nochex account. If you request to withdraw funds from your nochex account to your registered bank account, this is usually completed within three working days (the same as a normal cash transfer).

What information and reports can I access within my Nochex account?

The Nochex Merchant Control Panel gives you real-time access to an easy to use online management information system. You are provided with a variety of tools to enable you to access the key information you require, giving you better customer service, streamlined reporting and complete control of your account, and all from one simple interface. Please see website integration for more details.

What support is available for queries related to settlements and customer disputes?

Nochex Merchant account holders have their own account manager who you can reach directly by telephone or email.

One of the biggest costs and risks for many online sellers and merchants is card fraud. The Nochex Chargeback Protection system is a free service that we provide to Sellers and has been specifically designed to help you both reduce your risk of card fraud, and give your customers increased confidence in your payment system. Please read our Fraud Prevention page for more information.

Frequently Asked Questions
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