Shopper Support
Who is Nochex? Information for customers who have made a payment using Nochex:
Nochex provides a secure online payment services to many thousands of online merchants; enabling them to successfully accept e-money payments funded by credit and debit cards.
I have an unknown 'Nochex' payment on my statement, what should I do?
If you have recently received your credit or debit card statement and it lists payment(s) to 'Nochex Ltd' and you are unsure what that payment was for, then please first use our Consumer Transaction Finder to identify which Nochex Merchant you have purchased from. (You will need the amount of the purchase the last four digits of your card number and the postcode of the address to which your statement is sent).
If this doesn’t help you identify the payment please send us a support ticket and a member from our customer support team will be in touch within 48 hours (Monday to Friday).
If things go wrong
The vast majority of payments are completed without a problem but for a small number of transactions sometimes things don't go according to plan. If you are unhappy with your transaction, we ask that in the first instance, you contact the merchant and explain why you are unhappy. This includes any problems with:
- Deliveries
- Cancellations
- Refunds
- The quality and quantity of the goods you have received
Normally this approach resolves nearly all such questions, but if after contacting the merchant you are still having problems, please get in touch with us and we will try to help you resolve the matter. We ask in the first instance that you submit a support ticket.
Contacting Nochex
If you want to submit a support ticket giving details of the merchant and the transaction and a member of our shopper support team will be in touch within 48 hours (Monday to Friday).
If you would prefer to call us there is a telephone helpline number published on your credit or debit card statement.
