Shopper Support

Information for customers who have used Nochex to make a payment

Nochex is committed to providing secure online payment services to its many thousands of online shoppers and merchants; enabling them to successfully make and receive payments funded by credit and debit cards. The overwhelming majority of these transactions are completed successfully,  but sometimes things go as they should do.

If things go wrong

If you there is a problem with your payment, always contact the merchant first. This will include any issuess with:

• Delivery
• Cancellation
• Refund
• The quality or quantity of the goods received

Having contacted the merchant, if you still have concerns, please get in touch with us and we will help you to resolve the matter. Please submit a support ticket giving details of the merchant & transaction and a member of our shopper support team will be in touch.

Remember - you must contact the merchant first or we will not be able to help you!

I have a 'Nochex' payment on my statement and I don't know what it was for! What should I do?

If you have recently received your card statement and it lists a payment to 'Nochex Ltd' and you are unsure what it was for, use our Consumer Transaction Finder to identify the merchant you  purchased from. You will need the payment amount, the last four digits of your card number and the postcode from the address your statement was sent to.

If you are still unsure about the payment, please submit a support ticket and a member from our customer support team will be in touch within 72 hours.

If you would like to learn more about Nochex' unique features, please click here.