Shopper Support

Information for customers who have used Nochex to make a payment

Nochex are focused on providing secure online payment services to many thousands of online merchants; enabling them to successfully accept e-money payments funded by credit and debit cards. The vast majority of these e-money payments are completed without a problem but sometimes things don't go according to plan.

If things go wrong

If you feel your transaction didn't go to plan, in the first instance, you should always contact the merchant you asked us to send the e-money payment to. This includes any problems with:

• Deliveries
• Cancellations
• Refunds
• The quality and quantity of the goods you have received

If after contacting the merchant you are still having problems, please get in touch with us and we will try to help you resolve the matter. Please submit a support ticket giving details of the merchant & transaction and a member of our shopper support team will be in touch.

I have an unknown 'Nochex' payment on my statement! What should I do?

If you have recently received your credit or debit card statement and it lists payment/s to 'Nochex Ltd' and you are unsure what that payment was for, then please first use our Consumer Transaction Finder to identify which Nochex Merchant you have purchased from. You will need the payment amount, the last four digits of your card number and the postcode of the address that your statement is sent.

If you are still encountering problems, please submit a support ticket and a member from our customer support team will be in touch within 72 hours.