Information for people who have used Nochex to make a payment
Everyday thousands of people use Nochex to make credit and debit card payments for goods and services provided by Internet merchants. These merchants range from start-up companies to major household names.
The overwhelming majority of transactions are completed successfully and merchant and customer are totally satisfied with their exchange. Occasionally, however, a transaction is not completed satisfactorily and when that happens our Customer Support team is here to help you.
We are here to help you
Before we can help you we will ask if you have already contacted the merchant that you purchased from.
In the first instance the merchant will be able to help you if you have had a problem. This applies whether you are experiencing a problem with delivery or if there is a problem with quality or quantity of goods received. The merchant can help you to cancel your order and ask for a refund.
If you have contacted the merchant and have not been able to resolve the issue you have raised then you should ask us to help. You can do this by submitting a support ticket here or by sending an email to us at this address email@example.com.
In order to help you as quickly as possible you need to tell us the following:
- The name of the merchant you have purchased from
- The number of the transaction. You will find this in the receipt you received from us via email
- The e-mail address you used for the transaction
- The last 4 digits of the card you used
- The full amount
- The date of transaction
I have a 'Nochex' payment on my statement and I don't know what it was for! What should I do?
If you have recently received your card statement and it lists a payment to 'Nochex Ltd' and you are unsure what it was for, use our Consumer Transaction Finder to identify the merchant you purchased from. You will need the payment amount, the last four digits of your card number and the postcode from the address your statement was sent to.
If you are still unsure about the payment, please submit a support ticket and a member from our customer support team will be in touch within 3 working days.
If you would like to learn more about Nochex' unique features, please click here.