Fundraising news

Information for charity fundraisers

Welcome to Nochex Fundraising News, where we aim to keep charity fundraisers up to date with all the latest news about our service for charities and fundraisers.

July 18, 2019          FUNDRAISING

Tips for charities to increase and maximise donations

Libby James Co-Founder of Merchant Advice Service joined Voice Connect earlier this year to strengthen their payments offering, focusing on transactions made via telephone and specifically IVR telephone donations. She speaks to Nochex about the charity industry and gives tips on how to increase and maximise donations.


IVR stands for Interactive Voice Response, which is commonly used when making automated payments via credit and debit card over the phone. The telephone lines used in this method of accepting payments are secure requiring no end user, enabling donors to enter their card details directly into the telephone keypad, prior to the transaction being authorised. The systems are completely automated meaning that they are available for donations 24/7 365 days a year, maximising payment periods and making donations feasible for those who do not have access to the internet or struggle with Wi-Fi signal. Once the transaction is complete, the system will then automatically ask if the donor wishes to add gift aid – making the most of every single donation.

Benefits to charities

Charities wishing to accept payments via IVR telephone lines will experience a number of benefits to include;

  • Increase in donations due to amplified accessibility. For example, large donations come from the elderly who often do not have access to the internet. Allowing these transactions to be made from home will mean donations do not reduce during winter months or outside of office hours.
  • Streamlined donations and accounting. IVR systems integrate with back office databases meaning that payment related admin duties are reduced. The system works automatically, staff are not needed to accept payments, giving charities the flexibility of using the saved hours elsewhere.
  • Payments taken from anywhere with a phone signal. Donations can be made from almost anywhere, without the need of internet connection. The system works 24/7 365 days a year meaning donations can be made outside of office hours.

How much does it cost?

IVR systems work with a MOTO merchant account, which means there are two different costs involved. One for the IVR provider and one for the banking element.  Donations are normally charged at a percentage per transaction rate plus an authorisation cost. These vary from provider to provider – it’s important that comparisons are made on a like for like basis. It’s also worth considering gift aid and how much the charity receives.

Tips to increase donations

My tip for making sure you receive the most from your donations is to review your merchant account regularly. Smaller or new charities in particular, when your transaction volumes grow you can often shop around for better rates. As a minimum I would suggest comparing merchant accounts every two years, after all if your costs are less your donations are worth more.

Merchant Advice Service

June 24, 2019          FUNDRAISING

Care2Share is the 50th charity to join the Nochex’ philanthropy platform

Earlier this year our friends at the Jamyang Buddhist Centre Leeds told us about their problem. They had signed up to BT’s MyDonate service and then learned that the service would shut down at the end of June. They had looked for a replacement, but the options were either more costly or came with too many strings.

Fortunately, an enterprising member of the Nochex team was also active at the Centre, and with her understanding of what Nochex does and what Jamyang Buddhist Centre Leeds needed, she was able to start the ball rolling for something new.

Nochex has been helping online businesses to get paid since the year 2000. We have been helping charities for almost twenty years as well, but we’ve never offered a dedicated donations platform – until now.

A brave new world of charity fundraiser innovation

Fast forward to the end of May and Care2Share became the fiftieth charity to start using the CharityChex donations platform.

Care2Share represents a relatively small group of like-minded volunteers whose very specific mission is to drive positive change around the world through better education, life skills, hygiene and sanitation.

Danny John who founded Care2Share in 2016 has a vision for improving the lives of less fortunate individuals and communities around the world. When he first learned about Nochex from an email we sent to him, like most people who work in charities, he had never heard of us!

However, as someone who believes profoundly in innovation, he was excited to start using our new platform. “I really liked what Nochex had to offer. They are doing something new. They are making really easy for all charities – big or small – to take donations. And, they have taken care of all the paper processing that had to be done when donations were gift aided. They have made online donations much easier to take and I was delighted to start using the CharityChex service.”

Although Care2Share’s charity account with Nochex was only set-up a few weeks ago, it was quickly integrated into the Care2Share website and is poised to collect donations and gift aid.

A mission to do some good in the world

For everyone at Nochex, each new charity that joins the CharityChex roster is an endorsement of our mission to provide a great value for money fundraising platform for organisations and individuals who do some good in the world.

At least that is what we think, and we’d love to hear what you think too!

Not sure what you need? Get in touch.