Merchant Account Co-Ordinator

The Role

Are you an enthusiastic and highly motivated customer service professional? Join our team where your skills will be appreciated.

Nochex aims to deliver first class customer service to all our account holders. Yours is a wide ranging role involving responding to customers queries raised by email, phone and social media. Also outbound calls both welcoming new account holders and retaining existing clients. Relationship building with new and existing customers is a key element to the role.

 

Key Skills / Experience

You will be an experienced customer service executive. Previous experience within the financial / online payment industry or website integration would be an advantage but is not essential to this role. Key skill areas we are looking for are:

  • Computer literate with strong hands-on knowledge of Microsoft Office and Outlook.
  • Bright, with strong numeric, written and active listening skills and telephone manner.
  • Must be able to show initiative with the ability to think proactively with a can-do attitude.
  • Strong customer service skills to ensure that relationships with customers are maintained and developed at every opportunity.
  • Must be personable and professional at all times.
  • A good team player who enjoys working with others.

If you’re interested in applying, send us an email with your CV and cover letter!

Send an email to jobs@nochex.com

What do we offer?

Nochex offer an attractive salary, good holiday allowance and a number of staff benefits. Core hours of work are Monday-Friday 9am – 5.30pm.

If you have the skills and drive to join our team we would love to hear from you.

About Nochex

Established in 2000, Nochex are the UK’s leading independent provider of secure online payments. Nochex provides businesses with a fully integrated, online merchant account system that allows them to accept online payments from any one with a credit or debit card.

We help businesses get paid  by credit or debit cards online, over the phone, and through several other methods. We have a strong focus on service, ease of use and functionality

Not sure what you need? Get in touch.