Stripe alternative


The UK's No 1 Stripe Alternative

We get many customers inquiring with regards to a Stripe alternative. To put it simply, Nochex is more cost effective, gives better customer support, and helps your business grow. Stripe has grown rapidly over the past 5 years, but with this growth has come automation, and forgetting about their merchants. Nochex is dedicated to supporting small – medium sized businesses. We have dedicated UK support that are always ready to help you with any questions!

Stripe often seems like a simple, easy to use payment service. Being honest, it is – however, it’s when things get complicated that people get frustrated with Stripe. Stripe is often known to be a ‘one size fits all’ payment service provider – what works for big businesses, might not work for your small bespoke company. Nochex is the best Stripe alternative – we work with you to help your business grow!

Stripe don’t provide telephone support.

“When I needed urgent help for a possible fraudulent transactions and the chargeback that followed, there was no one at Stripe I could call quickly and talk to for help.”

Nochex provides 24/7 telephone support from our offices here in the UK.

We don’t operate call centres in remote parts of the world; the people you speak to understand your needs and want to offer you the best possible help.

If you’re looking for a Stripe alternative that put’s customer service first, choose Nochex.


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Stripe withhold your funds for a minimum 7 days.

Nochex understand how important cash flow is to your business.

Unlike Stripe, Nochex has a flexible approach to releasing funds. We tailor our solutions to allow you to have access to funds, whilst also safeguarding your account.


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Easy Access to Your Funds

We’ve heard many times that customers of Stripe have had their accounts closed, and funds held for 90 days!

At Nochex, we like to be clear with the way we manage our merchants – your dedicated account manager is always one phone call away from answering any of your questions.

Nochex ask merchants to apply for an account and go through a short boarding process.

We believe that if we understand your business from the outset we can make the management of your account very simple and supportive.


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Stripe don’t support merchants in disputes with their customers.

Nochex always supports merchants.

Internet fraud is so commonplace these days that we always take a pragmatic approach sympathetic approach to ecommerce merchants that might be the subject of a fraud.


Security

Stripe use algorithms to identify suspect activity.

They will then close accounts without any reference to the merchant, and then provide limited means for the merchant to find out what happened and why they are being punished.

When Nochex identifies suspect activity, we always aim to talk to the merchant to get a better understanding of what is going on.

We don’t prejudge and we work with our merchants to resolve any challenges they are facing.


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Stripe make merchants entirely responsible for their own fraud protection.

Nochex has several fraud prevention techniques including 3DS and internal monitoring tools.

Nochex protects merchants from fraud.

All your payments are protected using the 3D Secure for safer payments scheme. Because this is operated by the credit card companies you know it is there to protect you. Above all it is designed to make online transactions safer using Verified by Visa and MasterCard SecureCode. Remember, Stripe does not offer 3D Secure Protection as standard.


Fraud Protection

Stripe do not fight for merchants when it comes to chargebacks.

“I just did not feel Stripe were on my side”.

Nochex is always willing to defend chargebacks.

We provide our merchants with the best advice to challenge chargebacks and offer the support of our dedicated chargeback team.


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Stripe does not provide you with an account manager.

Each Nochex merchant is assigned their own dedicated account manager.

When you need our help, you can speak to the same person who will already understand your business.


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Stripe only allow telephone payments in exceptional circumstances.

If you take telephone payments in a normal every day situation this may result in Stripe closing your account for any payments of any kind without any reference to you.

Nochex provides merchants with a dedicated telephone payments service.

If you want to take payments over the phone, just let us know and we can arrange this for you.


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Stripe versus Nochex

Nochex supports all the services provided by Stripe – from telephone and e-commerce payments to recurring subscriptions, and for marketplaces Nochex provides an even better solution. And, Nochex provides services that Stripe has not even got around to like membership management for clubs and other organisations.

Nochex will typically charge merchants a little bit more for our service than Stripe does . This is because our service presents a more rigorous approach to fraud prevention; and, we provide merchants with an accessible human connection via phone and email. Most of all we think our service offers better value for money and welcome you to judge for yourself!

Interested?

Apply for an account here, or if you would like to discuss something first,
call us on 0843 289 0109 (Monday-Friday, 9:00am – 5.00pm)


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